
“Carole Robin and David Bradford are masters at helping people bring IQ and EQ together to satisfy both and be successful.”—Ray Dalio, founder of Bridgewater and author of Principles: Life and Work
The ability to create strong relationships with others is crucial to living a full life and becoming more effective at work. Yet many of us find ourselves struggling to build solid personal and professional connections or unable to handle challenges that inevitably arise when we grow closer to others. When we find ourselves in an exceptional relationship—the kind of relationship in which we feel fully understood and supported for who we are—it can seem like magic. But the truth is that the process of building and sustaining these relationships can be described, learned, and applied.
David Bradford and Carole Robin taught interpersonal skills to MBA candidates for a combined seventy-five years in their legendary Stanford Graduate School of Business course Interpersonal Dynamics (affectionately known to generations of students as “Touchy-Feely”) and have coached and consulted hundreds of executives for decades. In Connect, they show readers how to take their relationships from shallow to exceptional by cultivating authenticity, vulnerability, and honesty, while being willing to ask for and offer help, share a commitment to growth, and deal productively with conflict.
Filled with relatable scenarios and research-backed insights, Connect is an important resource for anyone hoping to improve existing relationships and build new ones at any stage of life.
Reviews (66)
Strengthen your relationships (personally and professionally!)
I took the famed ‘Touchy Feely’ course with Carole at Stanford, and I still got so much out of this book. Self-disclosure can feel scary, and they provide a powerful framework on how to approach it (whether in your work or your personal life) in a way that will strengthen your relationships. They also share how all behavioral feedback is positive if you stick with your reality, speaking to the behavior and its impact on you versus the other person’s intent. I loved how each chapter was set up to reflect on how you can apply your learnings to the important relationships in your life. I personally recognized a few ‘pinches’ that I need to address from a place of curiosity before they develop into a ‘crunch’.
The book I didn't know I needed
This book is amazing. I like to think of myself as an empathetic person who is good at developing relationships but upon reading Connect I realized I'm missing an entire world of connections given that I–up until now–have avoided conflict as much as possible. Consequently, I lose out on taking my relationships to another level, repairing ones I thought broken beyond fixing, and simply developing relationships with people who *seem* incompatible with my personality. Others have said that this book saved their marriages or helped them get promotions and I am excited to see what I can do with the tools I have now. Also, I just really loved the examples they wrote about! It was very helpful to read about how others in a variety of types of relationships take their relationships to the next level.
Richer Life with Deeper Relationships
So many business books offer tools for succeeding in business. This book contains keys to leading a more fulfilled life through meaningful relationships. That is not to give short shrift to its value in business. I remember 20 years ago the CEO of Sun Microsystems being asked what helped him the most from business school. The concepts described in this book, and the class that teaches them was the answer -- because these were the skills he needed to work effectively with his executive team, and that was the key to his success. I have heard stories like these dozens of times related to this material. This book belongs in the top tier of practical books on leadership and emotional intelligence. I'm so glad this knowledge is getting out to a wider audience.
How to become more influential and effective
I was already a Carole Robin fan, but I was skeptical that all she has to teach could somehow be condensed into a book. I was completely wrong -- this is a powerful book. It manages to summarize a host of important concepts around how to access and communicate feelings, how to build and strengthen relationships, and how to use those skills to be more influential and effective. The book bring these concepts alive with stories and scenarios, and shows how they can be applied to both professional and personal life. I've used the concepts in these books and they've had a hugely positive impact on my life. Through some of my toughest times, they've helped me understand and process my feelings, and become vulnerable with family and friends in a way that felt safe and brought me closer to them. They've also helped me build stronger working relationships, demonstrating the power of vulnerability even in a professional setting. And that's coming from someone who just a few years ago would've thought it was crazy to talk about my feelings at work. It's rare that a book has the potential to be transformative and life-changing, and I'd put this book in that category.
Excellent and highly informative
I didn't take the famous 'touchy-feely' course but I did graduate from the Stanford Graduate School of Business. However, my late husband was one of the outside facilitators that the school used for their t-group weekends. Reading this book, it brought back so many of the lessons that I learned through him and how I heard him tell me how he used these techniques successfully with his own executive coaching clients (anonymously, of course). Now retired, I found the examples of how to negotiate differences/disagreements to be something that I can use in my own relationships as well as the techniques for building truly exceptional bonds with friends and family.
$10k worth of relationship counseling in one book
This book takes some of the most helpful concepts in leadership development, mental health training, and communication skills and reduces them into simple concepts with relatable stories that are approachable and easy to understand. Some of these concepts, when applied to every day life, has transformed my relationships with colleagues and friends and improved my ability to lead. The concept of “going over the net” is one that so many people mess up on, leading to heated circular arguments that spiral out of control. After I learned about the importance of voluntary disclosure, I started experimenting it in my own life and found deeper connection with friends and family. Carole’s disclosure of her own relationship challenges reminded me that we’re all just works in progress. This book helps you start the journey on that work, arguably the most important work you’ll ever do in your life.
Find your own Touchy-feely epiphany!
Full disclosure, I have been an adherent of lessons gained from Stanford Business School's Interpersonal Dynamics class — widely-known as "Touchy-feely" — since I was privileged enough to take it as a student in the 1990s. And, I have been a big Carole and David fan for almost as many years as a colleague, friend, and co-conspirator in spreading the word on building exceptional relationships. The challenge of capturing for the benefit of a wider audience the experiential learning essence gained from the course or related forums (e.g., Leaders in Tech's Intensive Programs & Retreats, where Carole is a Co-founder) seemed not just daunting, but near impossible. But after reading CONNECT, it's abundantly clear that Carole and David have found ways to make accessible to all the core tenets of their life's work. Though clear presentation of frameworks and guidelines; powerful anecdotes; exemplary, thought-provoking storytelling; and essential exercises that help a reader put into practice what the authors espouse, the magic that has generated relational epiphanies for so many Touchy-feely participants over the years is there for the realizing. Feedback is a gift? Yes, indeed! And so are David Bradford and Carole Robin for sharing their wisdom and insights with all of us in CONNECT. As you already no doubt surmise, I strongly recommend this book for anyone in search of greater interpersonal effectiveness.
David's and Carole's Lifetime's work, as codified in this Book, Transformed my Life.
Taking David's Hi-Performance Leadership class at Stanford Business School (GSB) put me on the road to the transformation of my life. I also took Touchy-Feely classes, both at GSB and later, three times, at Pajaro Dunes with the Stanford community. Without question, this work has been the most gruelling but rewarding of my life. The Book is a great "bringing-together", to the extent that this is possible, of the process and any person would benefit from applying across all areas of their lives. The book sets out the crucial role that feedback plays and how powerful it can be, if done properly. I agree that an exceptional relationship necessitates undertaking the hard work required. The chapter on how to resolve conflict I have found to be especially important. I loved Chapter 17 because I could relate to 100% of what both Carole and David felt - and it demonstrates how they "walked the talk". This work will make big demands on those who want to have exceptional relationships. However, as a follower for 25 years, its the only way to live - actually experience life as it can be. I very strongly recommend this Book as highly as I can. What a lifetime's legacy David, Carole, Mary Ann, Judith, Jay and the other disciples are leaving.
Helped me find deeper meaning in my work and be more impactful
I'm the CEO of a fast growing venture backed company ($100M raised) and I was struggling with burnout, feeling lonely and wanting to achieve another level of effectiveness as a leader. Carole's work was transformative for me. I discovered that being the invincible "super" CEO who had all the answers was holding me back. I learned the immense power of vulnerability and human connection. Thanks to her work, my effectiveness as a CEO has dramatically increased. From the executives I can now recruiting and retain to the way I can now lead the entire company through challenging times, my approach to leadership has been transformed. And on a personal level, I don't experience the burnout and loneliness that I did before. Obviously still a challenging job that has its days, but on the whole I'm much more happy and fulfilled than I was before. I highly recommend this book to any individual who wants to do real work in there life to become a more effective and less lonely human. But know that its hard work and it doesn't come overnight.
Must-have book to improve your personal and professional relationships.
Must-have book to improve your personal and professional relationships. This book was recommended to me by my manager who raves about Carole Robin’s Stanford GSB class (and so does everyone I know who took her class). I just received it, opened it to skim through it and just finished the first two chapter, it is that good! I just love how relatable the stories/ scenarios are. But my favorite part is the self-reflection section at the end of each chapter: It really helps to digest the stories and apply them to my very own relationships – both personal and professional. This book has a special place on my desk already and I’m going to re-read it and recommend it to family, friends and co-workers.
Strengthen your relationships (personally and professionally!)
I took the famed ‘Touchy Feely’ course with Carole at Stanford, and I still got so much out of this book. Self-disclosure can feel scary, and they provide a powerful framework on how to approach it (whether in your work or your personal life) in a way that will strengthen your relationships. They also share how all behavioral feedback is positive if you stick with your reality, speaking to the behavior and its impact on you versus the other person’s intent. I loved how each chapter was set up to reflect on how you can apply your learnings to the important relationships in your life. I personally recognized a few ‘pinches’ that I need to address from a place of curiosity before they develop into a ‘crunch’.
The book I didn't know I needed
This book is amazing. I like to think of myself as an empathetic person who is good at developing relationships but upon reading Connect I realized I'm missing an entire world of connections given that I–up until now–have avoided conflict as much as possible. Consequently, I lose out on taking my relationships to another level, repairing ones I thought broken beyond fixing, and simply developing relationships with people who *seem* incompatible with my personality. Others have said that this book saved their marriages or helped them get promotions and I am excited to see what I can do with the tools I have now. Also, I just really loved the examples they wrote about! It was very helpful to read about how others in a variety of types of relationships take their relationships to the next level.